Floor Supervisors Team Manager
Description
Role Description: We are seeking a dedicated Team Manager for the Floor Supervisors team. In this role, you will manage and oversee the Floor Supervisors, working closely with the Shift Managers to optimize work processes. You will assist with training and develop programs to enhance performance and quality. This role is crucial for ensuring that Floor Supervisors perform their daily tasks confidently and professionally while fostering an environment that promotes growth and excellence.
Responsibilities:
- Provide coaching and mentoring to staff.
- Manage and support staff in line with Company’s Policies and Procedures, including supervision, absence management, disciplinary and grievance issues.
- Promote and support effective team working through good communication and regular team meetings.
- Identify individual and team learning and development needs and plan to meet these in conjunction with learning and development staff.
- Effectively identify and contribute to learning and development activities including meeting organizational targets.
- Ensure that all services are delivered within the framework core values and in line with the established Policies and Procedures and KPI’s.
- Supervise, organize, and check Floor Supervisor activities.
- Work closely with the Shift Manager/OCR department.
Requirements:
- Academic qualification in Management is a plus.
- Previous experience in the iGaming industry or Live Casino is a plus.
- PC skills (Office 365).
- Advanced level of English (written and spoken).
- Communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Time management.
- Conflict Management abilities.
- Leadership/mentoring skills.
- Availability to work in shifts
What we give you in return:
- Competitive starting salary
- Growth opportunities in a large, fast-moving international company
- Additional health insurance (including outpatient and hospital care, dental care, and coverage for prescription glasses)
- Full Sofia public transportation card
- Multi-Sport card
- Our office is just a few steps from a subway line
- Weekend, night, and holiday hours compensated according to Bulgarian labor laws
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About Us
ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar, with offices around the world—including Malta, Romania, India, Canada, and Bulgaria—we are a global team of over 5,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse driven to deliver.